United States
SuperNova for Business
Premium Support
Reliability at Your Fingertips
For visually impaired professionals, any disruption can impact productivity.
SuperNova for Business Premium Support ensures you receive fast, expert assistance when issues arise, to help you resolve problems quickly and stay focused on your work.
With reliable software and dedicated support, you can remain productive, independent and efficient.
Premium Support Key Benefits
Priority ticket handling:
Guaranteed response within 4 working hours for calls, voicemails, and emails. (Standard response time is within 2 working days).
Exclusive priority phone line:
Direct access to our expert support team.
Expert advice on integration & customisation:
Technical guidance for seamless software integration.
Escalated developer support:
Patches or updates for critical, customer-specific issues.
Also Includes
Critical fixes added to schedule:
Crucial updates planned within our 90-day release cycle.
Application integration evaluation:
Includes a remote assessment to improve compatibility with SuperNova.
Tailored configuration support:
Personalised assistance to meet accessibility needs.
Expert coaching:
Guidance from accessibility specialists with over 20 years experience.
Unlimited support:
Comprehensive assistance for all end users. Technical bulletins: Early updates on critical issues and solutions.
Why Choose SuperNova for Business Preimum Support
Faster resolutions:
Priority responses to keep your business running
Exclusive access:
Dedicated phone line for immediate assistance.
Tailored technical guidance:
Custom solutions for your unique business needs.
Proactive fixes:
Scheduled updates to prevent major disruptions.
Optimised integrations:
Ensures your applications work together seamlessly.
Find Out More
Keep your Dolphin software performing at its best.
Subscribe to SuperNova Enterprise or Professiona Premium Support today.
Call us on 01905 754 577