United States
Software Maintenance Agreement (SMA)
Keeps your Dolphin software up to date, with upgrades & updates delivered direct
Keeping Assistive Technology Up To Date
With regular updates to Windows and everyday applications, accessibility can be affected at any time. Keeping your assistive technology up to date is more important than ever.
A Software Maintenance Agreement (SMA) ensures you always have access to the latest Dolphin assistive technology, expert technical support and added value features such as AI Help, AI Image Descriptions and EasyReader Personal Plan.
An active SMA gives you confidence that your SuperNova or Dolphin ScreenReader continues to perform reliably, today and in the future.
What is a Software Maintainance Agreement?
A Software Maintenance Agreement (SMA) gives you peace of mind that your SuperNova or Dolphin ScreenReader software stays fully up to date and supported for 12 months. All updates and upgrades are included, so you always benefit from the latest features, innovations and compatibility improvements.
Your SMA includes major software upgrades, Level 2 technical support (phone, email or remote), access to AI help and AI image descriptions, and a free EasyReader Personal Plan.
If you are buying through a Dolphin dealer or reseller, please check that your purchase price includes an SMA.
For more details on support levels, visit our What’s Supported page.
AI Features Included With An SMA
An active SMA means you're always entitled to use the latest version, which means you have access to built-in Help features. These provide quick, practical support while you're using Dolphin software.
You can ask questions about SuperNova features, get step-by-step guidance, learn about features and troubleshoot on-the-go. You can do all this in SuperNova with:
- Ask AI Help
- Ask AI Image Descriptions
Upgrades & Updates Included
An active SMA includes all upgrades released during the agreement, along with immediate access to minor updates such as bug fixes and performance improvements.
Recent SuperNova upgrades have added Windows 11 support, improved compatibility with Microsoft Office and popular browsers, along with new features including touchscreen magnification, TrueFonts, Connect and View, and Scan and Read.
Save Money
Save Money On Upgrades
An annual SMA costs between 40% and 31% (depending on edition) less than the cost of buying each upgrade separately.
To ensure you always get excellent value for money and help you plan your budget, the SMA renews annually.
This ensures the cost of maintaining your Dolphin software is predictable and affordable.
Product Support
If you or your team need help with Dolphin ScreenReader or SuperNova and have an SMA, you can:
- Call 01905 754 577
- Email [email protected]
- Use live chat on our website YourDolphin.com
- Book a time for Dolphin Support to call you
UK Telephone support is included in the SMA. The Support Team is based in Worcester, UK and is available Monday to Friday, 8:30 am to 5:00 pm and we aim to help you within 16 working hours. Customers outside the UK have support delivered by our network of trusted dealers.
Delivered Directly To Your Computer
All your updates and upgrades are delivered to you directly. If you have an active SMA, you will receive both minor updates and major upgrades via your Dolphin software.
For major version upgrades, you will also receive a confirmation email, with options to upgrade manually if you prefer.
As a Dolphin SMA holder, you are guaranteed to receive your upgrades first.
Software Maintenance Agreement FAQs
Q. How do I get an SMA for my Dolphin software?
Customers purchasing directly from Dolphin will receive a 12-month SMA with their new licence purchase.If you have a licence for SuperNova or Dolphin ScreenReader but do not have an SMA, please contact Dolphin or your local Dolphin Dealer for information and advice.
Q. What is the cost of renewing the SMA?
For customers purchasing directly from Dolphin, your first year SMA is included in the cost of your Dolphin software.When renewing your SMA for another 12 months, the price is calculated based on 20% of the software cost.
Q. Is an SMA exempt from VAT?
If you are a UK customer and registered as blind or partially sighted, your SMA order is eligible for VAT relief at 0%
Q. Why should I renew my SMA?
An SMA includes all minor updates & bug fixes, as well as major upgrades for 12 months. This includes access to AI Image Descriptions and Ask AI.
With an SMA you can save up to 12% compared to buying separate upgrades in the same 12-month period.
An SMA offers SuperNova and ScreenReader customers the best value for money, in addition to a predictable maintenance cost that's easy to budget for.
Q. What are the AI features?
Ask AI can answer any SuperNova related questions, as it has been trained on SuperNova documentation.
AI Image Description can describe images in detail, this includes family photos, cards and other image-based products, such as packaging.
These features are only available with an active SMA.
Q. Can I renew an SMA for longer than 12 months?
Yes. An SMA can be purchased for any number of years, depending on your requirements.Talk to Dolphin or your Dolphin dealer about your accessibility needs today and in the future.
Q. Does the SMA automatically renew?
SMAs are an annual recurring plan but they do not automatically renew.To help ensure your software remains up to date, a member of the Dolphin team will contact you around the time your SMA is due to expire. Dolphin reserves the right to amend the SMA costs on each anniversary of the agreement.
Q. Does an SMA include product support?
Yes. Telephone and email support is included with an SMA.
We are unable to provide telephone or remote support for customers that do not have an active SMA.
Q. What do I receive when I renew my SMA?
You will receive an email confirming you purchased an SMA, along with details of your Dolphin software and serial number.
Please keep this email safe as evidence of your renewal purchase.
Unfortunately we can’t offer paper copies of your email, but please feel free to print a copy of your email confirmation.
Q. How do I activate my free EasyReader Personal Plan in SuperNova?
To activate and use EasyReader Personal Plan through SuperNova or ScreenReader, follow these steps:
1. Open the 'Media' tab in SuperNova or ScreenReader
2. Choose 'Books'
3. Choose 'My Books'
4. EasyReader App for Windows opens.
5. Login to the EasyReader App with your Dolphin Account or Google Account.
SuperNova Upgrade Program (SUP)
About SuperNova Upgrade Program (SUP)
The SuperNova Upgrade Program is available to individuals with any SuperNova edition, or a Dolphin ScreenReader licence. SUP entitles you to two major SuperNova upgrades.
It ensures your software runs smoothly, and means SuperNova keeps pace with the latest Windows 11 technology. Additionally, SUP includes Telephone and Remote Product support for customers based in the UK, ensuring that you receive the assistance you need whenever required.
The next two SuperNova upgrades
Your SUP includes the next two major upgrades of your SuperNova edition.
Unlimited minor updates
Keep pace with the latest updates in Windows 11 with unlimited minor updates to your Dolphin software while your SUP is active.
Save up to 35%
A SuperNova Upgrade Plan is up to 35% cheaper than the price of buying the next two major upgrades seperately. This gives you peace of mind that your Dolphin software is always up to date, with no unexpected costs while your SUP is active.
Delivered direct to your computer
Updates and upgrades are delivered to you through your Dolphin software. For major version upgrades, you will also receive a confirmation email with options to upgrade manually if you prefer. SUP owners are guaranteed to receive upgrades first.
