United States
About Library Partnership SLA
To ensure the best possible service, we encourage our library partners to opt for the Partnership Service Level Agreement (SLA) with Dolphin. The SLA offers you enhanced benefits, so you can continue to provide the service that best supports your library community. You will benefit from:
- Quarterly meetings for information exchange and discussion
- Follow-up support for questions your members raise
- Access to statistics for your library's activity on EasyReader App
- Three working days of development and testing for implementation
Read on for more benefits of the Partnership SLA.
Elevating Library Services with Partnership SLA
At Dolphin, we continuously strive to enhance our service and support for library partners.
Over the past year, we’ve listened to feedback and recognise an increasing demand for a more professional and structured approach to EasyReader App delivery.
In response, we have introduced a Partnership SLA designed to provide reliable, proactive support while ensuring libraries receive exceptional value.
Benefits of the Dolphin Partnership SLA
Information Exchange
Scheduled meetings to share information, user experience feedback and discuss ideas for future improvement.
View Analytics
Access and review EasyReader statistics for your library, available on an easy-to-follow dashboard you can use any time.
Staff Support
Dolphin provides second-line support, communicating with your support staff on any technical issues relating to integration.
Development Roadmap
We will share the EasyReader App development roadmap with you, to keep you appraised of future plans.
Manual Testing
Dolphin manually tests your library integration and connection continuously during your SLA period, at a minimum of once for each EasyReader App update.
Dolphin DRM
Dolphin supports the DRM (Digital Rights Management) you provide to encrypt and protect library content. A Dolphin DRM is available for an additional fee.
Marketing Cooperation
In addition to library listings on the Dolphin website, Dolphin will reference collaboration with your library service in digital marketing material and product literature.
Development & Testing
Up to three working days of development and testing is available each year of your SLA for any maintenance, improvements and bug fixing related to implementation.
Account Management
Your Dolphin Partnership SLA is managed by Anders Frankenberg, who will organise your SLA and arrange meetings with you and the Dolphin EasyReader team throughout the year.
Strengthening Library Partnerships
At Dolphin, we proudly collaborate with over 45 library organisations globally, working together to maintain seamless access to digital resources for readers who may not otherwise have access to books.
To continue delivering the highest quality service, the Partnership SLA is designed to meet the unique needs of each library.
Many library partners have already embraced this approach, recognising that this formal business relationship fosters proactive, professional and sustainable cooperation. By choosing an SLA with Dolphin, your library can benefit from consistent platform updates, reliable API connections, and a smooth user experience for your members.