United States
GuideConnect Upgrade Agreement
Exclusive access to new features, fixes and improvements
About Upgrade Agreements
Every new GuideConnect licence comes with a 12-month Upgrade Agreement which gives you:
- Regular updates containing new features and improvements
- Essential fixes to ensure GuideConnect stays up to date with any new Microsoft changes.
Call Dolphin or contact your Dolphin Dealer to renew your Upgrade Agreement today.
Regular Updates Direct to Your Device
An Upgrade Agreement entitles you to all GuideConnect updates for the duration of your plan.
Enjoy new features and improvements with peace of mind that your GuideConnect always supports the latest changes to Windows.
With an Upgrade Agreement, you won't need to wait for DVDs to arrive by post to update. Instead, GuideConnect will download updates for you automatically, and install them the next time you open GuideConnect.
Renew Your GuideConnect Upgrade Agreement
You can renew your GuideConnect Upgrade Agreement for the next twelve months at any time for £75 +VAT.
For complete peace of mind, we also offer renewal plans for up to five years.
If you're in the UK, contact Dolphin on 01905 754 577.
If you live outside the UK, contact your Dolphin Dealer to renew.
Dedicated Support for New Updates
The Dolphin Support Team is here to help if you experience any technical issues with GuideConnect.
To ensure you have the most secure and uninterrupted GuideConnect experience, you should always run the latest GuideConnect version. With an Upgrade Agreement, your GuideConnect software will always be up to date, and any issues quickly resolved.
If you are running an older version of GuideConnect, we may not be able to resolve any technical difficulties you have, as the technology will have moved on. We highly recommend you keep your software up to date.
Contacting Support
If you are based in the UK, the Dolphin Support Team in Worcester is available Monday to Friday from 9am to 5pm.
- Call 01905 754 577
- Email [email protected]
- Use live chat on our website YourDolphin.com
- Book a time for Dolphin Support to call you
Customers outside the UK can access support in their language and time zone through our network of trusted local dealers.
GuideConnect FAQs
Q. I bought GuideConnect with a Premium Plan, is the Upgrade Agreement the same?
GuideConnect Upgrade Agreement is the new name for GuideConnect Premium Plan, but the two are slightly different.
While all active Premium Plans will automatically be transferred to an Upgrade Agreement, freatures which were previously only available for customers with a Premium Plan - such as video calling and multiple email accounts - are now available for all GuideConnect customers.
Q. What happens if I choose not to renew my GuideConnect Upgrade Agreement?
If a GuideConnect Upgrade Agreement is not for you, you can still continue to use GuideConnect. However, once the renewal date has passed, your GuideConnect software will not automatically update.
An Upgrade Agreement ensures GuideConnect accessibility functions work in the way you expect.
Q. How will I know when my GuideConnect Upgrade Agreement is going to expire?
A message will be displayed in GuideConnect when your GuideConnect Upgrade Agreement is close to expiring,
You can also check when your GuideConnect Upgrade Agreement is due to expire within the product:
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From the main menu, choose 'Tools'
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Then choose 'About'
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Select 'Check my Upgrade Agreement'
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GuideConnect will tell you when your GuideConnect Upgrade Agreement is due to expire.
Q. My Upgrade Agreement has expired and my GuideConnect is out of date.
Can I still renew my GuideConnect Upgrade Agreement?
Yes, you can renew your GuideConnect Upgrade Agreement at any time.
We recommend that you keep your GuideConnect Upgrade Agreement up to date, to ensure you get the best value for money.
