Vacancy: Technical Support Apprentice

Dolphin is a world leader in assistive technology for blind, partially sighted and dyslexic people with a distribution channel in over forty countries. We are looking for a Technical Support Apprentice to join the Customer Support team. You will need to provide technical support and first-rate customer service to end users and resellers in the UK. 

This apprenticeship is an ideal start to your career in IT. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position.

Types of responsibilities you will be tasked with include:

• Resolving and logging customer support incidents via phone and email
• Diagnose hardware and software faults
• Create and maintain training documentation
• Ensuring customer feedback is escalated to relevant teams and departments
• Software testing

What experience do you need?

• Educated to at least GCSE level, including Maths and English at Grades A* - C (or equivalent qualifications).
• IT literate, with good working knowledge of Microsoft Office applications.
• Knowledge of assistive technology would be a distinct advantage.

What sort of people are we looking for?

• We are looking for people who are self-motivated, enthusiastic, and results driven.
• You should seek responsibility, demonstrate effective decision making skills and be comfortable working under your own initiative.
• You will need to be organised and methodical in your approach to work, and able to concentrate on detail, with a high degree of quality control.
• Communication and team working skills are essential.
• Be keen to learn, share your ideas and support change.
• Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity.

STRICTLY NO AGENCIES. If you are a recruitment agency, please do not contact us.