Vacancy: Technical Support Advisor

Dolphin is a world leader in assistive technology for blind, partially sighted and dyslexic people with a distribution channel in over forty countries. We are looking for a Technical Support Advisor to join the Customer Support team. You will need to provide technical support and first-rate customer service to end users and resellers in the UK. Salary is negotiable - based on experience.

 Duties include:

• Resolving and logging customer support incidents via phone, email and chat application.
• Providing prompt and accurate feedback to customers
• Prioritising and managing several open incidents at one time
• Diagnosing hardware and software faults
• Contributing to creation of support and training resources
• Ensuring customer feedback is escalated to relevant teams and departments
• Software testing

What experience do you need?

• Experience in a similar role and able to provide step-by-step technical help, both written and verbal
• Good understanding of computer systems and hands-on experience with Windows environment and Office applications.
• Ability to diagnose and troubleshoot basic technical issues
• An IT qualification 
• Knowledge of assistive technology would be a distinct advantage.

What sort of people are we looking for?

• We are looking for people who are self-motivated, enthusiastic, and results driven.
• You should seek responsibility, demonstrate effective decision making skills and be comfortable working under your own initiative.
• You will need to be organised and methodical in your approach to work, and able to concentrate on detail, with a high degree of quality control.
• Communication and team working skills are essential.
• Be keen to learn, share your ideas and support change.
• Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity.

STRICTLY NO AGENCIES. If you are a recruitment agency, please do not contact us.