Dolphin Achieves ISO-9001 Certification

Published: 6 June 2022 08:53

We are proud to share that Dolphin Computer Access Ltd is now ISO-9001 certified. This certification recognises the commitment Dolphin has to developing high-quality assistive technology products for our customers.

The certificate applies to the design, development, and supply of Dolphin assistive technology software. It also includes the provisions we make for selling Dolphin products. Plus the ongoing technical support for customers in the UK and Europe.

ISO-9001 is an assurance that Dolphin listens to its customers, and continuously improves all processes. It ensures quality is at the heart of everything Dolphin does.

Lead Assessor from ISO Quality Services Ltd, Andrew Cook commented that “Dolphin managed the implementation of their ISO Quality management system in a very professional way. Senior management were involved from the start of the process, demonstrating their commitment to the Standard.”

What is ISO Certification?

ISO-9001 is the international standard for quality management systems (QMS). A QMS is a clearly defined set of business processes. They ensure Dolphin delivers its products and services to consistently high standards. It also demonstrates our commitment to ongoing improvements.

“After the initial assessment, the company were left with fourteen recommendations to work on which included developing a supplier approval process and documentation control. These were all completed within a timely manner and the company worked hard to achieve their ISO 9001 certification”.

Andrew Cook, Lead Assessor at ISO

How ISO Certification benefits Dolphin customers

ISO 9001 shows that Dolphin puts customer needs first. So, both new and existing Dolphin assistive technology users can have full confidence that the Dolphin products they use run at very high standards. At Dolphin, the ISO 9001 certification demonstrates our ability and commitment to consistently provide products and services that meet the needs of our customers, as well as meeting regulatory requirements.

Read more about the benefits of ISO-9001 certification and how to achieve certification.