Software Maintenance Agreement (SMA)

Keeps your Dolphin software up to date, with upgrades & updates delivered direct.

What is an SMA?

A Software Maintenance Agreement (SMA) is an annual plan that ensures your software is always up to date and supported.

Key points:

Who is it for: Individuals or organisations using SuperNova or Dolphin ScreenReader.
What it includes:
- All software updates and upgrades released during the 12-month period.
- Level 2 technical support via phone, email, or remote session.
- Access to AI features - Ask AI and AI Image Descriptions.
- Free subscription to EasyReader Premium Personal Plan.

To find out more about support levels, visit our Whats Supported page.

Illustration of a Support Team member wearing a headset and using a laptop.

Benefits of SMA

Automatic Updates & Upgrades - delivered directly to your computer.
Peace of Mind - always run the latest version with the newest features.
Priority Level 2 Support - fast assistance via phone, email, and remote help.
Cost-Effective - renewal saves up to 12% compared to buying upgrades individually.

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Updates & Upgrades Included

Minor updates: Immediate access to bug fixes and improvements.

Major upgrades: Delivered automatically via Dolphin software, with optional manual upgrade

AI features: Access to AI features such as:

Ask AI to help solve any issues or upskill on SuperNova.
AI Image Description to get descriptions on images such as photos, cards and packaging, and the ability to ask further questions about the image to get a complete visual.

Recent upgrades: Windows 11 support, improvements to Office and browsers, touchscreen magnification, TrueFonts, Connect and View, Scan and Read.

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Save Money

Annual renewal helps you save money for the latest upgrades and continued use of AI features.

Save Money On Upgrades

An annual SMA costs up to 12% less than the cost of buying each upgrade separately.

To ensure you always get excellent value for money, and to help you plan your budget, the SMA renews annually. This ensures the cost of maintaining your Dolphin software is predictable and affordable.

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Product Support

If you or your team need help with Dolphin ScreenReader or SuperNova and have an SMA, we aim to help within 16 working hours.

Call 01905 754 577
Email [email protected]
Use live chat on our website YourDolphin.com
Book a time for Dolphin Support to call you

UK Telephone support is included in the SMA. The Support Team is based in Worcester, UK and is available Monday to Friday, 8:30 am to 5:00 pm. Customers outside the UK have support delivered by our network of trusted dealers.

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Delivered Directly To Your Computer

All your updates and upgrades are delivered to you directly. If you have an active SMA, you will receive both minor updates and major upgrades via your Dolphin software.

For major version upgrades, you will also receive a confirmation email with options to upgrade manually if you would prefer.

As a Dolphin SMA owner you are guaranteed to receive your upgrades first.

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Software Maintenance Agreement FAQs

Q. How do I get an SMA for my Dolphin software?

Customers purchasing directly from Dolphin will receive a 12 month SMA with their new licence purchase.
If you have a licence for SuperNova or Dolphin ScreenReader but do not have an SMA, please contact Dolphin or your local Dolphin Dealer for information and advice.

Q. What is the cost of renewing the SMA?

For customers purchasing directly from Dolphin, your first year SMA is included in the cost of your Dolphin software.
When renewing your SMA for another 12 months, the price is calculated based on 20% of the software cost.

Q. Is an SMA exempt from VAT?

If you are a UK customer and registered as blind or partially sighted, your SMA order is eligible for VAT relief at 0%

Q. Why should I renew my SMA?

An SMA includes all minor updates & bug fixes, as well as major upgrades for 12 months. This includes access to AI Image Descriptions and Ask AI.
With an SMA you can save up to 12% compared to buying separate upgrades in the same 12-month period.
An SMA offers SuperNova and ScreenReader customers the best value for money, in addition to a predictable maintenance cost that's easy to budget for.

Q. What are the AI features?

Ask AI can answer any SuperNova related questions, as it has been trained on SuperNova documentation.

AI Image Description can describe images in detail, this includes family photos, Christmas cards and other image-based products, such as packaging.

These features are only available with an active SMA.

Q. Can I renew an SMA for longer than 12 months?

Yes. An SMA can be purchased for any number of years, depending on your requirements.
Talk to Dolphin or your Dolphin dealer about your accessibility needs today and in the future.

Q. Does the SMA automatically renew?

SMAs are an annual recurring plan but they do not automatically renew. To help ensure your software remains up to date, a member of the Dolphin team will contact you around the time your SMA is due to expire. Dolphin reserves the right to amend the SMA costs on each anniversary of the agreement.

Q. Does an SMA include product support?

Yes. While telephone and email support is included with all editions of SuperNova and Dolphin ScreenReader, an SMA gives you priority 8-hour support. We are unable to provide telephone or remote support for customers that do not have the latest version of SuperNova/Dolphin ScreenReader or a valid Software Maintenance Agreement.

Q. What do I receive when I renew my SMA?

You will receive an email confirming you purchased an SMA, along with details of your Dolphin software and serial number.
Please keep this email safe as evidence of your purchase.
Unfortunately we can’t offer paper copies of your email, but please feel free to print a copy of your email confirmation.